服务条款

These terms apply to purchases from Roho Jewels at rohojewels.com. Roho Jewels is a trade name of Triunfo Trading Corp, 3 Mitchell Avenue, Toronto, ON M6J 1C1, Canada (business registration number 002720327). By placing an order, you agree to these terms.

Products and descriptions

Every gemstone we sell is natural and earth-mined unless the product page clearly says lab-grown.
Each product page states the gemstone, its measurements and any treatment. Sapphires and rubies are standard heat unless the page says no heat, and emeralds are minor oil unless it says no oil.
A lab certificate is included only when the product page says so. Independent testing can be arranged on request before you order.
Ring and pendant illustrations are a guide only. Loose stones are sold without a setting unless the page says otherwise.
We photograph the actual piece wherever possible. Colours can look slightly different on different screens.

Custom orders

We don't make custom or personalised pieces. Where a product offers options, such as metal colour or size, choose them before adding the item to your cart.

Prices and payment

Prices are shown in Canadian dollars unless you choose another currency. Payment is taken securely at checkout, and we never see or store your card details. Discount codes can't be combined unless stated, and each code may be limited to one use per customer.

Shipping, customs and duties

Orders ship the next business day from Toronto, Canada, with free tracked worldwide shipping. International orders may be charged import duties or taxes by the destination country; these are the buyer's responsibility, and we're not responsible for customs-related delays. See our shipping policy.

Cancellations

Cancellations are accepted within 24 hours of purchase.

Returns and refunds

Returns are accepted within 30 days of delivery. Items must be unworn and in their original packaging and condition, and the buyer pays return postage. We don't offer exchanges. See our return and refund policy.

Our guarantee

We guarantee for life that your gemstones are natural and genuine (or clearly labelled lab-grown) and that 18K gold pieces are solid 18K gold, or your money back. For stones sold as unheated or untreated, if an independent gem lab finds any treatment, you get a full refund.

Jyotish and wellbeing

Any traditional or astrological associations we mention are for information only and are not guarantees of any effect. Please consult a qualified Jyotish practitioner before choosing a stone for that purpose.