At Roho Jewels, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. You may return your item(s) within 14 days of receiving your order for a full refund or exchange.

The item(s) must be in their original condition and packaging with all tags attached. Please note that customized and engraved items are final sale and cannot be returned. To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization number and instructions on how to return your item(s). We recommend using a trackable shipping service and purchasing shipping insurance as we are not responsible for any lost or damaged packages.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be credited to the original method of payment within 7-10 business days.