Orders are processed and shipped via Express shipping. Delivery times may vary depending on your location but typically take 3-5 business days.
To make changes to an order once it has been placed, please contact us immediately for assistance at [email protected] or [email protected]
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number for your package. You can track your order on the carrier’s website using this tracking number.
All our jewelry is clearly labeled as to the type of metal it is made from. Gold purity assurance! Test its purity at home. If it doesn’t match our specifications, we’ll take it back. 100% money-back guarantee. If you have any doubts or questions, please contact us and we will be happy to provide more information.
We recommend that you store your jewelry in a dry, cool place and avoid exposing it to moisture and chemicals. To clean your jewelry, gently wipe it with a soft cloth or wash it with soap and water. We also recommend removing jewelry before engaging in activities that may cause scratches or damage, such as swimming. Properly fasten the earrings every day, As part of your daily routine.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order for a return. The items must be in new, unused condition and in original packaging.
If you have any additional questions or concerns, please feel free to contact us at +1 (416) 550 8196 or email us at [email protected] You can also reach out to us through our contact form on our website. We will respond within 15 minutes from 8 am to 10 pm EST.
We offer a variety of convenient payment methods to ensure a seamless shopping experience. You can pay for your purchase using the following modes:
Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard and American Express
PayPal: Make secure payments through your PayPal account for added peace of mind.
To cancel your order, simply visit our website. Access ‘My Orders,’ select the specific order, and click on the ‘Cancel Order’ option at the bottom.
To make changes to an order once it has been placed, please contact us immediately for assistance at [email protected]
You you can effortlessly set up your account by providing your email ID and a password of your choice.
Why should I choose Roho Jewels
At Roho Jewels we take pride in offering exquisite and unparalleled jewelry buying experience. We offer a wide range of exquisite designs that cater to diverse taste and preferences. We are committed to providing you with the finest gemstones. Each gem used in our jewelry is carefully selected for its beauty and authenticity.
Our earrings also comes with secure screw backs. Our artisans pay meticulous attention to detail as they bring our designs to life with exceptional craftsmanship. Shop the way you want with no pressure, hassle-free 30 day return or exchange period.
You can exchange the product, however the return have to be initiated by the actual purchaser.
No. As part of our dedication to your satisfaction, we offer free returns within the 30-day return window.
Returns will be swiftly processed within 24 hours of receiving the product in its unworn and original condition.
Yes. Once your package arrives at Roho Jewels, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
Absolutely! As a testament to our unwavering commitment to customer satisfaction, which is why we provide a Lifetime Warranty to safeguard against any manufacturing defects. Please note that this warranty does not cover ordinary wear and tear, damage caused by accidents, negligence, lack of regular maintenance, loss, or theft.
